SHOP FAQ’S

REFUND POLICY |

APPAREL / ACCESSORIES |

Apparel and accessories may returned if found defective, upon receipt. You may initiate your refund request within 14 days of receipt of parcel.
To initiate the return process, visit the CONTACT page or email | papillion.posey@gmail.com.

**PLEASE NOTE | PURCHASER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

JEWELRY |

Due to COVID-19 conditions and restrictions, Jewelry is NON-REFUNDABLE. We DO NOT accept returns nor issue refunds for this category. This category is FINAL SALE.

MEDIA |

Music, Literature, Digital Downloads, Show / Performance Ticket purchases are NON-REFUNDABLE. We DO NOT accept returns nor issue refunds for this category. This category is FINAL SALE.
**NOTE |
Regarding VIRTUAL VIEWING LINK TICKETS / ACCESS |
Purchases MUST be made by 5:00 pm [EST], DAY OF show/concert/event. NO EXCEPTIONS.

PARCEL SHIPPING / RECEIPT |

APPAREL / ACCESSORIES |

All apparel purchases are processed within 3-5 business days of receipt of purchase. Estimated shipping of all apparel purchases is 5-7 business days from date of processing. **If item is on backorder, experiencing inclement weather or other natural disasters, shipping times may be delayed. In which case, buyer will be notified with option to cancel order with email confirmation to | papillion.posey@gmail.com

JEWELRY |

All jewelry purchases are processed within 3-5 business days of receipt of purchase. Estimated shipping of all jewelry purchases is 5-7 business days from date of processing. **If item is on backorder, shipping times may be delayed. In which case, buyer will be notified with option to cancel order with email confirmation to | papillion.posey@gmail.com

MEDIA |

Music [CD’s], Literature [books] etc. purchases are processed within 3-5 business days of receipt of purchase. Estimated shipping of all media purchases is 5-7 business days from date of processing.

Digital Music Download purchase [links] will be provided within 24 hrs of order receipt.

Show / Performance TICKET purchases |
*Physical Tickets | are processed within 3-5 business days of receipt of purchase. Estimated shipping of all TICKET purchases is 5-7 business days from date of processing when mailing.
* Download TICKET purchases | [viewing links] will be provided within [denoted] time period, based on specific performance event. Look for notifications via show bill and/or email from papillion.posey@gmail.com

**If item is on backorder, experiencing inclement weather or other natural disasters, shipping times may be delayed. In which case, buyer will be notified with option to cancel order with email confirmation to | papillion.posey@gmail.com.

ACCEPTED PAYMENT TYPES |

INTERNATIONAL ORDER POLICY |

Erica Papillion-Posey and The VOCALIST Series by EPP are not able to provide destination country tax or duty charge if incurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. epapillionposey.com will NOT be responsible for any of the above duties and fees.

If the order arrives at your country and any of the following occur: (1) The customer refuses to accept the package. (2) No attempt is made in the country of destination to deliver the package. epapillionposey.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.

GRANDE SCENA WITH YOUR ORDER?! |

Visit CONTACT page, email | papillion.posey@gmail.com or visit any of our social homes |

TERMS OF SERVICE |

Welcome to the Erica Papillion-Posey website ('Site'). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms the 'Agreement').

GENERAL

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site, following any such change, constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

USE RESTRICTIONS |

You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, 'Content') are owned by Erica Papillion-Posey or its licensors. You are expressly prohibited from using any Content without the expressed, written consent of Erica Papillion-Posey or its licensors. Except as otherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of Erica Papillion-Posey, and/or the appropriate licensor. Permission is hereby granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without Erica Papillion-Posey's expressed, written permission, 'mirror' any material contained on this Site or any other server. Any permission granted herein terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

TRADEMARKS |

Erica Papillion-Posey®, The VOCALISTS Series by EPP®, VOCALISTS the First instrument®, VOCALISTS do it…®, FACH Yeah!®, I TREBLE® and “like Love, MUSIC must be made®” are all registered trademarks, service marks, and/or trade names of Erica Papillion-Posey. All other trademarks, service marks, and trade names contained in this Site are the properties of the respective owners. Erica Papillion-Posey disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of Erica Papillion-Posey, except as necessary to accurately identify the products or services of Erica Papillion-Posey and The VOCALIST Series by EPP.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS |

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Erica Papillion-Posey on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, 'Comments') shall be and remain Erica Papillion-Posey property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Erica Papillion-Posey of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Erica Papillion-Posey will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Erica Papillion-Posey is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that Erica Papillion-Posey may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Maison de Papillion may use your information for marketing and promotional purposes.

COMMUNICATIONS TO YOU |

You agree that Erica Papillion-Posey may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Erica Papillion-Posey's products or services, or for such other purpose(s) as Erica Papillion-Posey deems appropriate.

CONTENTS/PROMOTIONS |

Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.

PRODUCT INFORMATION |

COLORS |

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES  |

To the extent that this Site contains links to outside services and resources, the availability and content of which Erica Papillion-Posey does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER |

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT FOREVER 21 SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER |

From time to time there may be information on epapillionposey.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your epapillionposey.com purchase, you may return it with your invoice to Erica Papillion-Posey by mail. Please see our Return Policy for details.

INDEMNIFICATION |

You agree to defend, indemnify and hold Erica Papillion-Posey harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

TERMINATION |

This Agreement is effective unless and until terminated by either you or Erica Papillion-Posey. You may terminate this Agreement at any time. Erica Papillion-Posey also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Erica Papillion-Posey's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Erica Papillion-Posey, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

PRIVACY POLICY |

Erica Papillion-Posey and The VOCALIST Series by EPP is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Consent |
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing |
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics |
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security |
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites |
Our site may contain links to and from other websites.  If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

Contacting Us |
Erica Papillion-Posey and The VOCALIST Series by EPP is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the United States Data Protection Act of 1998. for any further queries or comments please contact us at papillion.posey@gmail.com or our contact page.